Privacy Policy

Effective from: 23/07/25
Last updated: 23/07/25

At JennyCare, we care deeply about your privacy. This page explains how we collect, use, and protect your personal information when you use our website or services.

Who We Are

JennyCare is a UK-based elder care consultancy. We provide home safety assessments and personalised support to help older adults live safely at home.

If you have any questions about this policy, you can contact us:

📧 steveauber@gmail.com

📞 07535942989

What Information We Collect

We may collect the following personal information:

Your name, phone number, and email address
Your home address (for bookings)
Any health or care-related concerns you choose to share with us
Basic website data (such as IP address and browser type)

How We Use Your Information

We only use your information to:

Book and manage consultations or home visits
Send reminders or follow-ups
Respond to your enquiries
Improve our website and services
Meet any legal requirements

We do not sell or share your personal information with third parties.

Legal Basis for Processing

Under UK GDPR, we process your data based on:

Your consent (when you contact or book with us)
A contract (to deliver the service you’ve requested)
Our legitimate interest (to run and improve the business)
Legal obligations (if required by law)

How We Keep Your Data Safe

We take your privacy seriously. Your data is stored securely and only accessed by authorised team members. We use secure email and password-protected systems.

We only keep your information as long as needed — typically no more than 7 years.

Cookies and Website Use

We use cookies to understand how visitors use our site and to improve your experience. Cookies may collect:

Your IP address
Pages visited
Time spent on the site
Device and browser information

You can control or turn off cookies in your browser settings. We may also use trusted tools like Google Analytics.

Your Rights

Under UK data protection laws, you have the right to:

Ask what data we hold about you
Correct or update your information
Ask us to delete your data (where appropriate)
Withdraw your consent at any time
Make a complaint to the Information Commissioner’s Office (ICO)

To request any of these, just email us at [Insert email address].

Third-Party Services

We may use third-party platforms (like booking or payment systems) to help deliver our services. These platforms may collect your data under their own privacy policies, and we make sure they comply with GDPR standards.

Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with a new date at the top.

Contact Us

If you have any questions or concerns about your data, please get in touch:
📧 steveauber@gmail.com
📞 07535942989